Supporting the Needs of Our Customers

• It’s important to us that all our customers can access our website and services equally and comfortably.
• We offer extra support and resources for users with impairments to vision, hearing, mobility, thinking, and understanding.

Website Accessibility

• View the website easily using different size screens.
• Access the website using different browsers and devices.
• All content and links are keyboard-accessible and forms have field focus.
• Colour contrast is at least 4.5:1 in most cases.
• Navigation elements are consistent throughout the site.
• Form fields have accurate labels.
• All content is structured logically and accessible via screen readers.
• Reflow is enabled for screen magnifiers to read content.
• The website is navigable and usable without JavaScript.

How We Offer Accessibility Support

• Hearing & Speech: We provide alternative communication options for users with hearing or speech impairments, such as Relay UK. Please contact us for more information.
• Vision & Cognition: Letters and statements are available in larger print or on colored paper. Braille and audio formats for insurance documents may be available depending on the provider.
• Multiple Call Process: We offer shorter calls to help customers process information. Trusted family members or friends can assist on calls with appropriate authorization.